Dear Mr. Wright,

I wanted to let you know how impressed I was with the outstanding flooring installation service my family received from your company. I was very pleased when my calls where returned in record time. I was also immensely happy by the prompt arrival for the estimate we scheduled. I must say, I was
thoroughly impressed when you had enough respect and consideration to take off your shoes upon entering my home. That, in my opinion, speaks volumes on what type of business you are running. Putting the customers first shows how professional and efficient your company is. I would also like to
compliment you on your patience and know how. I had difficulty picking out the type of flooring yet you took the time to display each type pointing out the pros and cons of each type. This finally ended in choosing the flooring that best met our particular needs.

I would also like to compliment your installation crew for their punctuality. I am a busy mom of two and have so many errands to run during the day. Your crew arrived and left on time, which made it so easy for me to keep my consistent schedule. They did a commendable job installing the floors precisely and efficiently. They were exceptionally patient with my two young sons, whom wanted so badly to help with the wood flooring installation. Your installation crew made special efforts to give the boys small jobs to make them feel proud they were assisting in the project. They truly went above and beyond and had fun doing it. Even with all the distractions, the quality of the installation job was absolutely amazing.

Please accept my sincerest thanks as it is important to me to tell you how much my family and I appreciate the outstanding service you and your installation department gave us. Please thank everyone involved in the completion of our new beautiful floors. I am surely going to recommend you
to friends and family in need of floor installation and will surely be a recurrent customer myself.

Beverly Ciano
Fort Myers, FL